Games for feedback

Getting good feedback from customers and users about a product or service

I recently got a note from a person responsible for a health care app, who was planning a meeting to get feedback from patients and other stakeholders, like volunteers, board members and so on. They were planning a 1.5-hour meeting to learn what has worked, what hasn’t gone so well, and collect ideas for improving the service.

If you’re facing a similar challenge, here is a collection of games that you can consider.

Games for feedback.

A game to identify what customers don’t like about your product/service or what’s standing in the way of a desired goal. Speedboat.

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A game to gather facts, opinions, and insights on different aspects of an issue. Carousel.

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A game for retrospective analysis to identify factors your team can control, influence, or cannot change, so you can determine how to respond to and overcome various situations. Circles and soup.

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A game to examine multiple aspects of an event or project in order to form original ideas on how it can be enhanced in the future. Actions for retrospectives.

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A game to quickly diagnose a group’s level of understanding of the steps in a process. Post the path.

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A game to uncover new growth and improvement opportunities in an existing process by “bending it back into itself.” Virtuous cycle.

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A game to examine aspects of a situation, process or dynamic and determine next steps. Start, stop, continue.

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I hope these are helpful to you. If you’ve got a workshop coming up and you’re stumped for games, just reply to this email with your challenge. I’ll answer as many as questions I can in future posts. Let me know in your note whether I can use your name or whether you’d rather keep it anonymous like the one above.

Until next time, happy Gamestorming!